‘Already here’: AI, automation find foothold in area industries | Business

Ken Mowry, vice president of member experience at Dupaco Community Credit Union, is familiar with the deep sigh that typically accompanies any call to an automated help line.

The exasperated exhale often follows the robot’s first or second monotone inquiry of “Could you repeat that?” or possibly somewhere around minute three or four of the line’s generic, overly joyful hold music.

So what is AI?

Improving efficiency, capacity

Concerns, misconceptions

Healthy living

Data is key